Telephone Management System
A Telephone Management System is software or a web service that captures, records and costs telephone calls known as CDR’s. If you’re are not already a client, and you’re looking for a centralised call accounting / telephone management system to manage your voice and or data traffic, look no further. ITique offers an advanced call reporting solution for any size of business or call centre and is compatible with most PBX systems, including Cisco, Lync, Avaya and Asterisk.
SMALL BUSINESS
The Desktop range is a cost-effective solution ideally suited for small businesses or a single branch of a business chain and will give you the power to manage your telephone costs efficiently utilising our user friendly product.
• Access the database and draw reports on multiple PCs on the network, each with multi-user password protection
• Manage the efficiency of your staff based on their time spent on the phone, average ring times and call volumes etc.
• Gain a thorough understanding of call patterns and trends allowing for much more insight on how to improve your business’ telecommunications
• Make use of a client list to get reports on calls made to and received from specific people or companies
• Schedule comprehensive and reliable reports which can be exported in multiple formats
• Receive automatic notifications on unauthorised calls
• View various live graphs such as exchange line or extension summaries
LARGE COMPANY
The DHS premium service is the ideal telephone management solution for large companies or companies with multiple branches, national or worldwide. It allows for the utilisation of a centralised database which will give you the power to do extensive analysis and reporting on specific branches or regions as well as a total overview of the entire company.
• Access the database anywhere, anytime provided you have access to the web
• Make use of multiple logins that have different levels of access, each with their own usage log
• Receive live alerts when your system has a problem such as power failure or PABX issues and is no longer tracking calls
• View live data via the Dashboard as well as track the location of calls using Google Maps
• Stay up to date with all the latest features including cost tables
• Select up to 8 customisable tiers for the organisation tree of the company
• Manage the efficiency of your staff based on their time spent on the phone, average ring times and call volumes etc.
• Gain a thorough understanding of call patterns and trends allowing for much more insight on how to improve your business’ telecommunications
• Utilise an unlimited client list to draw reports on calls made to and received from specific people or companies
• Schedule comprehensive and reliable reports which can be exported in multiple formats
• Receive automatic notifications on unauthorised calls
CALL CENTRE
No business needs more control over their telecoms than a call centre. With majority of their work being on the phone it is essential to have a reliable and comprehensive telephone management system. Whether you need to manage a single call centre , compare different branches or take a look at overall statistics from all branches worldwide, has a solution to suit your needs.
For a single call centre the Desktop solution will fulfil every requirement you might have, from exchange line reports to verify the integrity of your individual lines to extension summary reports to list and compare the statistics of your individual employees.
Using the Desktop you can:
• Access the database and draw reports on multiple PCs on the network, each with multi-user password protection
• Manage the efficiency of your staff based on their time spent on the phone, average ring times and call volumes etc.
• Gain a thorough understanding of call patterns and trends allowing for much more insight on how to improve your business’ telecommunications
• Draw Top 40/120/300 reports sorted by duration/cost/number
• Check the integrity of your lines with one easy report
• Make use of a client list to get reports on calls made to and received from specific people or companies
• Schedule comprehensive and reliable reports which can be exported in multiple formats
• Receive automatic notifications on unauthorised calls
• View various live graphs for quick reference
If you have multiple branches or would simply like a database that is accessible at any time via the web, the DHS premium service will give you an easily accessible and user friendly interface that gives you the ability to micro manage your business from a centralised database.
Using the premium service you can:
• Access the database anywhere, anytime provided you have access to the web
• Make use of multiple logins that can have different levels of access, each with their own usage log
• Receive live alerts when your system has a problem such as power failure or PABX issues and is no longer tracking calls
• View live data via the Dashboard as well as track the location of calls using Google Maps
• Stay up to date with all the latest features including cost tables
• Select up to 8 customisable tiers for the organisation tree of the company
• Manage the efficiency of your staff based on their time spent on the phone, average ring times and call volumes etc.
• Gain a thorough understanding of call patterns and trends allowing for much more insight on how to improve your business’ telecommunications
• Draw Top 40/120/300 reports sorted by duration/cost/number
• Check the integrity of your lines with one easy report
• Utilise an unlimited client list to draw reports on calls made to and received from specific people or companies
• Schedule comprehensive and reliable reports which can be exported in multiple formats
• Receive automatic notifications on unauthorised calls
HOSPITALITY
The Desktop range is well suited to the hospitality industry as it incorporates a reliable and affordable telephone management solution with a Guest package that allows for a comprehensive and effective way to invoice clients for their stay at your establishment. Everyone in the hospitality industry, from small guest houses to large hotels, can benefit from the full functionality of the Guest package.
Using the Desktop you can:
• List up to 400 rooms/extensions
• Book customers in and out of the rooms with all their details including home address, ID number and their card details
• List up to 200 items or services that may be purchased from the Guest House/Hotel such as food, drinks, room service etc.
• Bill each customer’s account as they purchase items, phone calls made from the customer’s extension/s during their stay will be automatically billed to their account
• Mark up the cost of calls made by customers to a desired rate
• Assign budgets to customer’s extensions/account codes and then receive instant notification and/or bar the extensions/account codes once the limit is reached (Barring is PABX dependant)*
• Print or export personalised invoices to issue to the customer or for filing
• Keep a record of the past 200 payments made via the versatile payment methods such as prepaid vouchers, deposits, rentals, credit card and cash
• Receive instant notification of any unauthorised calls made, customer credit depletion
• Feed other hotel/guest packages, if required
LEGAL
The DHS premium service provides those in the legal industry with a user friendly way to incorporate the billing of clients for your time on the phone with an effective telephone management solution. Used in conjunction with the Pop-up Engine, the DHS makes categorising and reporting of calls simple and easy.
Using the premium service and Popup Engine you can:
• Live feed to third party legal applications
• Get instant pop-ups of calls for easy sorting immediately after they are terminated
• Add up to 200 characters of detail in the call reference
• Simply integrate the specialised reports with your billing system
• Access the database anywhere, anytime provided you have access to the web
• Make use of multiple logins that can have different levels of access, each with their own usage log
• View live data via the Dashboard as well as track the location of calls using Google Maps
• Stay up to date with all the latest features including cost tables
• Select up to 8 customisable tiers for the organization tree of the company
• Utilise an unlimited client list to draw reports on calls made to and received from specific people or companies
• Schedule comprehensive and reliable reports which can be exported in multiple formats
• Receive automatic notifications on unauthorised calls